handcrafted in the hills of Byron Bay

FAQs

A few frequently asked Q's...

What are your turn around times?
Below are our regular dispatch times. All of our boxes are handmade to order, with a standard of high quality, in the speediest time possible. 

These can vary slightly depending on the current workload. If you need an order urgently we do have a rush service available. Or if you would like a more precise time frame, feel free to send us an email at naturalwoodenboxco@gmail.com
Small Orders:
1 - 5 boxes, laser engraving or stocked products eg. USBs - 7 business days.
Medium Orders:
6 - 20 boxes - 14 business days
Full Orders:
Please allow up to 3 - 4 weeks.

Can I customise a box?
Absolutely! Finger joins, latches, hinges, bits to hold bottles, bits that flip... We love crafting unique, beautiful boxes and packaging solutions dreamed up by our clients! Flick us an email with your idea and we'll get back to you with a custom quote.

Album Boxes?
Indeed! Just send us an email with the size of album you're wanting to box. :)

Can I arrange pickup?
If you're around Byron Bay/Bangalow you're welcome to arrange a time to collect your order in person from our workshop.

How do I supply my logo or text for engraving?
Just send us an email with your order number. If it's a logo you're having engraved, high res. jpg is fine. If text, just specify what you would like engraved and your preferred font from our list.

Can I have some of my order engraved with client's names and posted out now, and the remainder posted out in the future when I require them?
No worries at all! There will just be a postage fee when you require more sent out.

Do you ship international?
We do! Contact us with your shipping address for a quote.